Click & Fit Terms and Conditions

1. What the Platform is

The Platform lets you book classes and activities with gyms, studios and instructors ("Organisations"), and lets Organisations manage their schedules, clients and bookings.

The contract for the class or activity itself is concluded between you and the Organisation. The Company provides the Platform and is not a party to that contract.

2. Who can use the Platform

Only people aged 14 or over can register. By registering, you confirm that you are at least 14 years old. A parent or guardian can book for a child under 14 in their own name.

If you are between 14 and 18, you can use paid services (such as the VIP subscription) only with the consent of a parent or guardian.

3. Account

You can register with an email and password or through your Google or Facebook account. You agree to enter accurate data and keep it up to date.

Keep your password secret. You are responsible for actions taken through your account.

You can ask us to delete your account at any time by writing to info@lighthouse-software-solutions.com.

We may restrict or close an account that breaches these Terms and Conditions or the law, for example in case of fake bookings or misuse of the Platform. We will notify you and give the reason, unless the law prohibits it.

4. Bookings

Each Organisation sets its own rules: whether it confirms bookings, until when a booking can be cancelled, whether a class is locked before it starts and how to pay.

Joining the waiting list is not a booking. When a place becomes free, you receive a notification and need to book it yourself.

If you do not attend a booked class, the Organisation may record a no-show. This information is visible to the Organisation.

The Organisation may cancel or change a class. We will notify you by email, push notification or SMS, according to your settings.

5. Prices and payments

Using the Platform is free for users. Activities are paid to the Organisation according to its rules.

VIP subscription: €3 per month. It includes SMS notifications about new classes and about free places from the waiting list. The subscription renews automatically every month until you stop it. You can stop it at any time from your account. It stays active until the end of the period already paid.

Payments are processed by Stripe. The Company does not receive or store bank card data.

The prices shown are final. The Company is not registered for VAT (Art. 113(9) of the Bulgarian VAT Act).

6. Right of withdrawal

You have the right to withdraw from the VIP subscription within 14 days of concluding it, without giving any reason, by writing to info@lighthouse-software-solutions.com.

By paying, you ask for the subscription to start immediately. If you withdraw within the 14 days, we refund the amount paid, reduced in proportion to the days the subscription was active. We refund within 14 days using the payment method you used.

7. Complaints and disputes

Send complaints about the Platform and the VIP subscription to info@lighthouse-software-solutions.com. We reply within 30 days.

Complaints about the class or activity itself should be addressed to the Organisation.

If we cannot reach an agreement, you can turn to the General Conciliation Commission at the Bulgarian Commission for Consumer Protection or to the competent court.

8. User obligations

You agree not to make fake bookings, not to use someone else's account, not to collect data from the Platform automatically and not to use it in a way that breaks the law or disrupts its operation.

9. Liability

The Company acts as an intermediary between users and Organisations. Organisations are responsible for the activities they offer, for their quality and safety, and for the content they publish.

We make every effort to keep the Platform running without interruption, but we cannot guarantee that it will always be available.

The Company's liability is limited to the extent permitted by law. We do not limit our liability for intent or gross negligence, nor the rights you have as a consumer by law.

10. Content and intellectual property

The Platform, its design and software are the property of the Company. The content published by Organisations (descriptions, photos, video) is their responsibility.

If you find illegal content, report it to info@lighthouse-software-solutions.com. We will review it and remove it if necessary.

11. Personal data

How we process personal data is described in the Privacy Policy. The Organisation is the controller of its clients' data, and the Company processes it on the Organisation's behalf under Annex 1.

12. Changes to the Terms and Conditions

We may change these Terms and Conditions. We will notify you of significant changes by email or on the Platform at least 14 days before they take effect. If you do not agree, you can ask us to delete your account. If you keep using the Platform after the changes take effect, we consider that you accept them.

13. Applicable law

These Terms and Conditions are governed by Bulgarian law. If you are a consumer habitually resident in another EU country, you keep the protection given to you by the mandatory rules of that country's law. Disputes are settled by the competent Bulgarian court, unless the law provides otherwise.

14. Organisations

An Organisation that creates a business account on the Platform accepts these Terms and Conditions, including Annex 1.

Paid plans for Organisations and SMS packages are paid according to the current price list, against an invoice. The right of withdrawal under section 6 does not apply to Organisations, as they are not consumers.

The Organisation is responsible for having a legal basis for processing its clients' data and for the messages it sends them, including when it downloads and uses the client list outside the Platform.

Annex 1. Processing of personal data on behalf of the Organisation (Art. 28 GDPR)

This annex is the data processing agreement between the Organisation (controller) and the Company (processor).

• Subject and duration: the Company processes the personal data of the Organisation's clients and staff for as long as the Organisation uses the Platform.
• Purpose: managing bookings, schedules, waiting lists, attendance, notifications to clients, statistics and the features the Organisation enables on the Platform.
• Data: name, email, phone, date of birth, gender, bookings, attendance, no-shows, payment method at the Organisation.
• Instructions: the Company processes the data only on the documented instructions of the Organisation. The instructions are the settings and features the Organisation uses on the Platform.
• Confidentiality: the people at the Company who have access to the data are bound by confidentiality.
• Security: the Company applies technical and organisational measures under Art. 32 GDPR.
• Sub-processors: the Organisation gives general authorisation to use the sub-processors listed in the Privacy Policy. The Company will notify the Organisation of changes, and the Organisation may object.
• Assistance: the Company helps the Organisation respond to data subject requests and meet its obligations under Art. 32–36 GDPR.
• Breaches: the Company notifies the Organisation without undue delay and within 48 hours of becoming aware of a personal data breach.
• End of the contract: when the business account is closed, the Company deletes the data or provides it to the Organisation within 30 days, unless the law requires it to be kept.
• Audits: the Company provides the information needed to demonstrate compliance with Art. 28 GDPR and allows audits on reasonable notice and at the Organisation's expense.
• Obligations of the Organisation: to have a legal basis for the processing, to inform its clients and to send advertising messages only where it is entitled to do so.